Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our services:

• Personal Information: Name, phone number, email address when you submit an enquiry form or contact us.
• Identity Documents: Driving license, government ID (Aadhaar, Passport, etc.) — collected only during the rental process for verification purposes.
• Rental Information: Vehicle preferences, rental dates, pickup/drop locations.
• Communication Data: Messages sent through our enquiry forms or WhatsApp.

2. How We Use Your Information

• To process and manage vehicle rental enquiries and bookings.
• To communicate with you about your enquiry, booking, or rental.
• To verify your identity and eligibility for vehicle rental.
• To send you important notices about your rental (pickup confirmation, return reminders).
• To improve our services and website experience.
• To comply with legal obligations.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With law enforcement or government authorities when required by law.
• With insurance providers in the event of an accident or damage claim.
• With service providers who assist us in operating our business (e.g., email service), bound by confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (HTTPS), secure server infrastructure, and restricted access to personal data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is retained for up to 2 years. Rental records are retained for 7 years as required by applicable law.

6. Cookies

Our website uses only essential cookies necessary for the site to function (session management, CSRF protection). We do not use tracking cookies, advertising cookies, or third-party analytics that track individual users.

7. Your Rights

You have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request correction of inaccurate or incomplete information.
• Deletion — Request deletion of your personal information, subject to legal retention requirements.
• Objection — Object to the processing of your personal information.
• Portability — Request transfer of your information in a machine-readable format.

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.